Did you know that 90% of people in America factor in customer service when deciding whether or not they’re going to do business with the company?
That means that it’s vitally important for your customer service to be top-notch.
Are you looking for online customer service tips?
Let’s take a look at everything you need to know with our customer service tip guide.
Listen to Your Customers
One of the most important tips in this customer service guide is that it’s vital that you listen to your customers and offer an opportunity for them to give feedback. You’ll also want to take the time to analyze feedback and assess customer interaction analytics in order to improve your product and service.
If you ignore your customers and the feedback that they have, is more likely than not that you will lose customers over time. On the contrary, if you engage with customer feedback and show them that you are listening, this is a great way to build your customer base.
Offer Live Chat Support
People browse the Internet at all hours of the day. That means that you want to have customer support available at all times. Having online live customer service chat support can ensure that you are turning browsers into buyers.
Make sure that you have a clear set of standard answers that are well rehearsed and an experienced team. It’s important that you hire a team of people who are able to think on their feet so that they can handle any circumstance that comes up, no matter what hour of the day it is.
Use Social Media to Reach Out
A great way to connect with customers is through social media. This can help you to be approachable and allow customers the opportunity to give you feedback. Social media is a wonderful tool to help brands and businesses show their human side.
That being said, you don’t want to spam people on social media or constantly be trying to sell them something. This is a surefire way to get unfollowed or unfriended.
Utilize the Power of Chatbots
Customer service chatbots can be great to help you cover any gaps there are in your support system. This is a highly scalable system that is also incredibly user-friendly. Chatbots can help your customers get the answers that they need when they need them so that there is no disruption in their purchasing decisions.
One of the great things about chatbots is that they keep working even when your human support team has gone home for the evening.
Is it time for you to use a customer service chatbot on your website? If so, check out Clever Messenger’s chatbot creation and marketing suite.
This Customer Service Tip Guide Can Help Improve Your Online Customer Service
Did you find this customer tip guide interesting? If so, be sure to check out the rest of our blog for more fascinating and informative content!
Nicole Ann Pore is a writer, an events host and a voice over artist. Travel, health, shopping, lifestyle and business are among the many subjects she writes about. Through quality and well-researched writing, she informs and even entertains readers about things that matter. She is also interested in film critiquing and filmmaking. Giving all the glory to God, Nicole graduated Cum Laude from De La Salle University Manila, Philippines with a Bachelor’s Degree in Communication Arts.