Have you ever thought as to why businesses on many occasions fail to provide their best? The problems of the B2B are very different from other types of eCommerce. The clients are other businesses and they have to deal with each other. One aspect that these businesses neglect to think about is that they can make critical mistakes that ruin the good image of the business.
11 Critical Mistakes Ruining your Business
It is a well know saying that the solution is always present in the problem. So when businesses are faced with problems like handling B2B Order Management then the main thing for them to do is to look deeper into the issue and they can ultimately find the quick fix. First, you have to know which mistakes you are making. Then you can find the solution to them.
Weak Description of the Products
In a physical store, the clients and customers can touch and use samples to have a first-hand experience of the product or the services. But the online stores lack this aspect; so if this section is lacking then the clients will not trust the companies and can do business with others. You have to keep the products up-to-date and according to the standards.
Business is the Center of Attention
It is important to focus on the ratio of profit and loss depends on it. But exaggerating in this matter and ignoring other aspects can be deadly for the business. The customers are an essential part of the B2B because whatever your company is making or doing id just for them. So ignoring the clients can be hazardous for the business.
Having More Features than needed
Some businesses deal with a specific type of products and services; so there is a need for a very few different management features. These businesses make a crucial mistake of having features that are unnecessary to their business needs. At many times the businesses are just start-ups and just to gain popularity they have the management features that as not essential for them.
Poor website Quality
The poor website doesn’t mean that the look of it is lacking in many departments. The image of the products and overall vision of the website is of low-grade quality. The working of the pages can be slow and also the content on it can be inadequate. Businesses must focus on their websites and improve their overall condition.
Teamed with the wrong eCommerce Platform
Not all eCommerce platforms deliver the best services to their clients. If you have teamed up with the wrong platform then you will not get the features and benefits that will help in the promotion of your business. But platforms like Order Circle have their main focus on delivering the best to the clients.
No Focus on QuickBooks B2B Integration
QuickBooks B2B Integration is an important feature to focus on because it is vital to connect clients with the company. It helps not only the business to organize in the orders and inventory but also clients can keep their accounting and order managed. Although, there are other software and systems that can fulfil purpose but no one can deny the importance of this integration.
One Price for all
Another critical mistake that businesses make is treating the B2B clients as B2C ones. The needs and demands of B2B clients are different. They are not people but businesses and each client has a special place. One price can never be set for all as it is done in B2C. You have individual relationships with each client so separate prices are set for all.
B2B Order Management is Fragile
Apart from focusing on the customers, the businesses have to look into the order management as well. The customer is satisfied when the products are delivered on time, the right ones reach them and they are not damaged. This all can be managed through a good order management system. Not having one can complicate matters more and result in unsatisfied customers.
Growth should be from all sides
When something grows; the development is not only from one side but each aspect grows. In the same way, business growth should be from all sides. If your products are increasing so the order, inventory and customer management must also grow. All these aspects combined together will surely increase the profit.
Fewer Choices of Payments
It is confirmed that all B2B dealing is not done in cash because the amount is in thousands. But other payment options must be given to other businesses to make transactions easy and convenient. Payments can be made through credit and debit cards, using different payment gateways, e-wallets and online bank transactions. Not providing these options to the clients will lose them permanently.
Not having Mobile App Features
There are many businesses that have their dealing internationally and the owners have to travel to other countries and they can’t afford to take their laptops or desktops with them. They solely operate through mobile. Whether it is B2B Order Management or any other transaction; they need a mobile app or feature. This will solve their problems very quickly.
Rene Bennett is a graduate of New Jersey, where he played volleyball and annoyed a lot of professors. Now as Zobuz’s Editor, he enjoys writing about delicious BBQ, outrageous style trends and all things Buzz worthy.
