Important changes are taking place across the entire healthcare industry, with technology improving all the time. Patients are seeing intense technological advances everywhere and expect to see them within healthcare settings as well. Management of a healthcare practice is more complex than it used to be, and advancing technology goes far beyond your chosen equipment. To successfully improve your practice through technology, you need to ensure that other processes are flawless to see a Return on Investment (ROI). Below, you will find out how to implement healthcare technology with success.
What is Healthcare Information Technology?
Before we dive into other factors, it is important to know what healthcare information technology (HIT) is. In basic terms, HIT is the use of information technologies to improve healthcare practices for patients. This can involve anything from office computer systems to x-ray machinery. Implementing HIT will help healthcare practices to streamline their processes, make more money, and use their time more efficiently.
The first thing you need to do is safeguard your technology by finding someone to maintain your equipment; outsourcing this task will be cheaper than in-house. Businesses like Healthy IT will support you with all technological issues.
A Shared Goal
To get the most benefit out of the technology, you need to ensure that everyone on your team is on the same page. New technologies can be confusing for some employees, especially if they’ve been serving a long time. As a manager, you need to explain exactly why you are investing money in technology by outlining the benefits to patients and the staff.
If your staff has concerns over the cost of the new technology, you need to collate data and present it in a way that highlights the ROI. Tell your staff that full training will be provided and they will be able to focus on important jobs they don’t usually have time for. When everyone is singing from the same hymn sheet, your technology will work like a charm.
Involve Your Workforce
Your staff is most likely overworked and may see the implementation of random technologies as a hindrance. Involve everyone that will be directly impacted by the technology in the implementation process right from the start – let them have a say in what vendors are used and how it will be integrated. Including your workforce in the decision-making process will let them feel in control of the change, and they will see the end benefits.
As the manager, you don’t have to be responsible for the entire implementation process. Look through your workforce and choose a couple of tech-savvy healthcare professionals to lead the charge. They will be responsible for managing the project, collecting data, and ensuring that agreed implementation goals are met. Giving your staff more responsibility will help create a culture of change.
Implementing technology within the healthcare setting runs much deeper than the systems themselves. There needs to be a clear ROI for the business, the workforce needs to be on board, and the patient needs to benefit.