USCIS has developed a virtual assistant named Emma to answer immigration-related questions. USCIS emma chat was created in response to a growing need for customer service self-help tools.
The system helps customers answer their queries by typing out responses related to the question as well as sharing links to additional resources, videos or pages with more information.
Emma is a virtual assistant
Emma is a virtual assistant created by the United States Citizenship and Immigration Services (uscis) to help customers navigate through their immigration applications. The virtual assistant is named after the poet Emma Lazarus, who wrote the poem whose words are inscribed on the base of the Statue of Liberty, “The New Colossus.”
Emma also provides status updates and advice on the application process for various benefits, such as work permits, green cards, and passports. She can also provide information on eligibility requirements and assistance with filing paperwork and fees.
She works best on desktop computers but will soon be available for mobile devices. She’s bilingual, fluent in English and learning Spanish.
According to USCIS, the English version of Emma already has an 89% accuracy rate in answering questions posed in the chat box while the Spanish edition is up to 80%. That means a much better service for users who need quick answers to their immigration questions.
Emma is available in English and Spanish
Jane Austen’s Emma (1815) is a romantic comedy. It tells the story of a young heiress, Emma Woodhouse, who busies herself with finding a husband for her friend Harriet Smith, causing her to engage in comic mishaps and confusion.
Emma is an intelligent, aristocratic, and spoiled girl who lives at her father’s estate in the village of Highbury. She has everything she could wish for, but she is extremely bored and feels the need to set up the lives of her neighbors.
She is a perfect example of the “unwed heroine” that Austen often wrote about. Her character is a reflection of the underlying themes in her novels, including gendered space, romance, female independence (romantically and financially), and parenting.
She also serves as a direct reflection of the author’s feminist characterization of female heroines, and is therefore a powerful critique of the conventional expectations of society for women at that time. The novel is considered a masterpiece of modern literature and has been adapted for numerous films, TV shows and stage plays.
Emma is a chat bot
Emma is an AI-powered chat bot developed by USCIS to provide assistance to customers. It’s available on the agency’s website and works on computers and mobile devices.
The chatbot can provide statuses on immigration-related applications and documents as well as answers to questions regarding eligibility. It also provides links to additional resources, videos or pages with more information.
In addition, Emma can help customers find information about e-requests, including how to submit the request and what information is required. This is a valuable tool that can save customers time by avoiding the need to call in or wait on hold with a representative.
The chatbot’s ability to answer questions is a useful way for USCIS to reduce customer service call volume and improve overall satisfaction with the agency. It’s also an effective way to provide customers with timely and accurate information about their case.
Emma is a knowledge base
Emma, USCIS’s newest online resource, is a knowledge base that can answer immigration-related questions on the fly. Powered by artificial intelligence, it’s designed to answer questions in seconds and is available on all devices.
The system is a product of months of research and testing by the USCIS IT staff, aided by input from customers and the agency’s employees. The bot is available in both English and Spanish and is named for Emma Lazarus, the poet whose famous words are inscribed at the base of the Statue of Liberty.
Using AI, Emma is able to identify common search terms such as “case status” and “green card,” and provide users with accurate and up-to-date information. It even offers a handy e-request tool that allows customers to submit service requests and send messages to the Contact Center through their online accounts. It’s no replacement for a personal interaction with one of the agency’s representatives, but it’s a great tool to have when you need an answer quickly.
Barry Lachey is a Professional Editor at Zobuz. Previously He has also worked for Moxly Sports and Network Resources “Joe Joe.” He is a graduate of the Kings College at the University of Thames Valley London. You can reach Barry via email or by phone.
