People who have never worked in a call center often think that it’s a cakewalk of a job. However, call center work is highly stressful and can take a toll on your health if you’re not careful. It’s not easy to be on the phone consistently for hours working on solutions to countless customers’ problems and answers to questions. In addition, handling upset or angry customers, managing varying work schedules, and ensuring customer satisfaction with as many interactions as possible while dealing with verbal confrontations can all affect your physical and mental health.
Therefore, when you’re working in enterprise contact center solutions, you’ll need to take extra care of your body and mind. Today, we’ll cover some essential health tips for contact center employees so you can take better care of yourself.
Get your Daily Dose of Goodness
If you want to do your best work, regardless of what industry you’re in, you need to ensure your body is getting all of the vitamins and minerals it needs to take care of itself. However, it can be challenging to eat a varied-enough diet to receive these vitamins and minerals from your food alone when working in a call center. Therefore, it’s a good idea to include daily vitamins in your routine to supplement your regular diet.
Companies like VitaRx offer customized vitamin packs to take the guesswork out of which vitamins you need. You simply answer their brief questionnaire about your health goals, and they curate a personalized vitamin pack for your needs. This way, you can carry on with your work while ensuring your body has everything it needs to keep you healthy.
Stay Hydrated to Stay Healthy
Everyone should be drinking primarily water and plenty of it to stay hydrated and healthy. However, drinking enough water is even more important in a contact center setting. In fact, drinking enough water should be a top priority, as this job consists of constantly using your voice to provide over-the-phone help to people. So, keeping your instrument healthy is crucial. Drinking plenty of water is good for your voice and throat while ensuring that you stay hydrated and refreshed.
Avoid drinking too much coffee or sugary sodas while working in a call center. These drinks will not only make you thirstier, but since your job is sedentary, they’ll also contribute to unhealthy weight gain and even cause you to perspire more than usual. In addition, coffee and soda contain caffeine. While caffeine can give you a much-needed pick-me-up at times, overconsumption can lead to a caffeine dependency that will affect your sleep patterns and overall health.
Ensure you Get Enough Sleep
Sleep is crucial to everyone’s well-being. However, as a call center agent working primarily in customer service, your rest is even more critical to your health and job. When you’re not getting the proper amount of sleep, working in front of a screen and dealing with customers constantly can take a more significant toll on your health. For example, you’ll likely be more irritable, less productive, feel weak and tired, and consistently deal with symptoms like headaches. In addition, you could end up falling asleep during a call and face reprimands from your supervisor or even lose your position. Therefore, it’s essential to ensure you’re getting seven or more hours of sleep a night.
Balance your Work and Social Lives
One of the best things you can do to benefit your health as a call center agent is to maintain a balance between work and your social life. Whether you’re building meaningful friendships with your team or spending time with old friends outside of work, having this balance will help you feel livelier, more productive, and more fulfilled in your career.
Take Care of Yourself
Contact center work can be challenging, so ensure you’re taking care of your mind and body by considering daily vitamins, staying hydrated, getting enough sleep, and balancing your work and social life.
Barry Lachey is a Professional Editor at Zobuz. Previously He has also worked for Moxly Sports and Network Resources “Joe Joe.” he is a graduate of the Kings College at the University of Thames Valley London. You can reach Barry via email or by phone.